Customer Services

We are committed to supporting our customers’ product and equipment needs. Our goal is to make working with us simple – by providing easy ordering, reliable supply, and dependable support. If you need help choosing the right lime or limestone product for your operation, placing an order, managing delivery/logistics, optimizing your process, or need engineering expertise for your lime handling systems, Carmeuse is ready to assist. Our people make what we do possible. Let us use our knowledge and skills to help you keep your day-to-day running smoothly.

• A trusted point of contact from our Supply Planning Coordination Team, reinforced by well-trained backups, to help understand your needs and build personal relationships with you and your teams
• Efficient order processing to fulfill your lime and limestone order requests
• Assistance securing and scheduling trucks for our pre-paid customers
• Working closely with our Supply Chain Team to ensure product availability within our plant network
• Quickly reacting to and solving any customer problems that arise
• Facilitating contact between our customers and all Carmeuse functional support teams, to expedite solutions for your need, including quality handling, invoice resolutions, and more.

If you are already a Carmeuse customer:

Contact your Supply Planning Coordinator by calling 1-800-445-3930.

If you are a new customer:

Contact us at 1-866-780-0974 or email us at salesinquiries [at] carmeuse.com (salesinquiries[at]carmeuse[dot]com).

Carmeuse provides more than lime and limestone products, we provide complete solutions from the moment our raw materials leave our plants and quarries, to the very point of application in your operation. Our focus is taking care of our customers and providing support at every step along the way.

Ordering & Scheduling Support
From routine ordering to emergency needs, our Supply Planning Coordinators work to get you the product you need from our widespread network of plants and terminals.

Technical Support & Training
For technical advice, a check on material quality, process optimization, or training, our technical teams can support your needs. We routinely visit our customers’ sites to inspect material and their processes, and often recommendations are made that can save our customers money and help improve operations.

Freight & Logistics Services
Let our team minimize the hassles of freight and logistics management. Our Supply Chain experts maintain strong partnerships with qualified carriers to help find the best solutions to get the right product, to the right place, at the right time.

Lime Handling System Services
As experts in lime handling, our skilled Carmeuse Systems technicians can provide onsite audits, optimization recommendations, and install replacement parts or recommended upgrades. From lime slaking and pneumatic conveying to bulk material handling and maintenance, Carmeuse Systems can help ensure your systems run safely and efficiently.