Customer Support

We are proud of our ongoing commitment to providing exceptional customer support. From the very first meeting, you can count on us to be well-equipped to offer you reliable assistance and a wealth of in-depth knowledge. Our approach goes beyond traditional customer service; we believe in building partnerships.

At Carmeuse, you are not just a client, you are an integral part of a shared journey to excellence. Together, we will not only meet your goals, but we will also exceed them and leave a positive mark on your industry and the planet.

Do you have a question about this service?

Ask our specialists

Our expertise

Our specialists are equipped with the expertise and experience to navigate the complexities of your unique environment and ensure a cohesive collaboration.
Our teams consist of qualified professionals who are passionate about their work.
Our expertise and commitment to the highest quality are the cornerstones of our approach to our customers.
We are not just representatives; we are advocates for your success.

Do you have a question about this service? Ask our specialists

Product Quality

Carmeuse's ability to consistently meet the most demanding specifications gives our customers a high level of confidence in the quality and reliability of our products, thanks to our highest quality control standards during production and our fully equipped laboratories that ensure every specification is met for every customer.

Ordering Support

Our dedicated team is ready to assist you with the process and ensure your orders are placed accurately and on time. Whether it's simplifying your procurement or helping you plan for future requirements, our ordering and planning support is designed to make your job easier.

happy-customers-service-agent-with-headset

Logistics Support

Efficient and reliable logistics is the foundation of any successful operation. With our dedicated freight and logistics services, you can be sure that your products will reach you on time and at low cost. We use a network of trusted partners and state-of-the-art technology to ensure your deliveries are handled with precision and care, allowing you to focus on what's most important - your business.

Through proven partnerships with a variety of transportation modes, including truck, rail, river, sea, and lake carriers, we ensure your shipments arrive exactly when and where you need them. Our team of customer service specialists is ready to help you every step of the way. Whether you have questions about routes, schedules or special requests, our team is equipped with the expertise to provide you with timely and accurate information.

Benefits:

strong relations with truck, rail, river, sea, and lake carriers,
a broad network of transportation terminals,
a full staff of customer service specialists providing the best connection between our customers and the right Carmeuse expert.

Storage and Handling Support

Ensuring seamless operations in calcium reagent units demands a meticulous assessment of various elements, from lime discharge to the final dosing point. This text outlines our comprehensive storage support services, covering liming unit design evaluation, calcium reagent unit design, rental of temporary mobile units, and optimization of existing installations.

Carmeuse can provide you our state-of-the-art engineering support to help re-design your lime handling resulting in reduced fines and improved yield.

Our contribution can take several forms, such as:

Assessing the liming unit design, from lime discharge to the final dosing point.
Providing the design (from basic engineering support to complete package) of your calcium reagent unit, including the milk-of-lime preparation, storage & injection system in order to avoid wrong design and malfunctions for both new unit and retrofit.
Rental of a temporary mobile unit installed on-site.
Designing, building &/or operating reagent storage/preparation (e.g., milk of lime preparation) unit as your partner.
Optimizing existing calcium reagent installations for smoother operations.

Our commitment to promoting and disseminating knowledge is reflected in our extensive manufacturing facilities. These facilities are the backbone of our business and enable us to provide cutting-edge assistance tailored to your specific needs. Whether you are looking for insights, problem solving or proactive solutions, our team is ready to provide you with only the best service.